Customer Care Officer

Fidelity National Financial is currently seeking a reliable and dedicated Customer Care Officer to join our team in Dubai. As an Entry Level position, the ideal candidate will have a minimum of 1 year of experience in customer service or a related field.

Responsibilities: - Handling customer inquiries via phone, email, and in person in a professional and efficient manner - Providing product information, troubleshooting issues, and resolving customer complaints - Processing orders, returns, and exchanges accurately and in a timely manner - Collaborating with other team members to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Continuously improving customer service procedures and practices

Requirements: - Excellent communication skills - Strong emotional intelligence and the ability to empathize with customers - Critical thinking skills to solve problems effectively - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Fluency in English and any other language is a plus

Personality traits: reliable, dedicated

Soft skills: emotional intelligence, critical thinking

Benefits: - Vision insurance - Paid overtime - Visa sponsorship

Working environment: At Fidelity National Financial, we prioritize quality in all aspects of our work, products, and services. We believe in creating a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: May 17, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.