Customer Care Officer

Job Description:

Xerox is seeking a dedicated and customer-focused individual to join our team as a part-time Customer Care Officer in Abu Dhabi, UAE. As an Entry Level position with one year of experience, the ideal candidate will possess a high level of independence and energy, as well as strong decision-making and negotiation skills.

Responsibilities: - Act as the primary point of contact for customers, handling inquiries and resolving issues in a timely and professional manner - Manage customer accounts and ensure all information is accurate and up-to-date - Collaborate with internal teams to address customer needs and provide solutions - Build and maintain strong relationships with existing customers to ensure customer satisfaction and retention - Identify opportunities for upselling and cross-selling products or services to customers - Monitor customer feedback and escalate any issues to management for further action - Assist with administrative tasks related to customer care, such as data entry and reporting

Requirements: - 1 year of experience in a customer service role - Strong communication skills and the ability to effectively interact with customers - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks in a fast-paced environment - Bachelor's degree in Business Administration or related field preferred - Previous experience in the technology or printing industry is a plus

Benefits: - Visa sponsorship for eligible candidates - Retirement plan options - Profit sharing opportunities - Opportunities for career growth and development within the company

Working Environment: At Xerox, we strive to create a collaborative and inclusive working environment where employees can build strong relationships with colleagues, clients, and partners. We believe in fostering a culture of teamwork and mutual respect, where everyone's contributions are valued and recognized.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024.

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.