Customer Care Officer - Work from home

Job Description:

McDonald’s is currently seeking a Customer Care Officer to work from home in Abu Dhabi, UAE. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service. The ideal candidate will be resourceful and dedicated, with strong soft skills in creativity and critical thinking.

Responsibilities: - Manage customer inquiries and complaints via phone, email, and social media - Provide exceptional customer service by addressing customer needs and resolving issues in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Utilize resources effectively to meet customer needs and exceed expectations

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Company-provided equipment for remote work - Paid sick leave and Paid Time Off (PTO) - Opportunity for career growth and development

Working Environment: At McDonald’s, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering exceptional customer service and creating a positive experience for all customers.

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.