Customer Care Representative

Job Description:

Dubai Islamic Bank is seeking a part-time Customer Care Representative to join our team in Dubai. As an Associate Level position, we are looking for a candidate with a minimum of 3 years of experience in customer service. The ideal candidate will be driven, adaptable, and possess strong research and time management skills.

Responsibilities: 1. Handle customer inquiries and provide information about our products and services. 2. Assist customers with account management, including troubleshooting and resolving issues. 3. Process customer orders, refunds, and exchanges in a timely manner. 4. Maintain accurate records of customer interactions and transactions. 5. Work closely with other departments to ensure customer satisfaction. 6. Continuously improve customer service skills through training and professional development opportunities. 7. Uphold the highest standards of ethical conduct and integrity in all interactions with customers.

Requirements: 1. 3+ years of experience in customer service. 2. Excellent communication and interpersonal skills. 3. Strong research and time management skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent required.

Benefits: 1. Remote work flexibility. 2. Joining Bonus. 3. Training and professional development opportunities.

Equal Opportunity Statement: Dubai Islamic Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 7, 2024

If you meet the requirements and are interested in this position, please submit your resume and cover letter by the deadline to be considered for the Customer Care Representative role at Dubai Islamic Bank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.