Customer Care Specialist

Job Description:

Ameriprise Financial is seeking a part-time Customer Care Specialist to join our team in Dubai. This entry-level position is perfect for individuals with at least 1 year of experience in customer service and a passion for helping others. As a Customer Care Specialist, you will be responsible for providing top-notch customer service to clients, resolving inquiries and complaints, and ensuring a positive experience for all customers.

Responsibilities: - Communicate with customers through phone, email, and chat to address their concerns and provide solutions - Handle customer inquiries in a timely and professional manner - Conduct research to resolve complex customer issues - Work closely with internal teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products and services to provide accurate information to customers - Identify and escalate priority issues to the appropriate team members - Collaborate with colleagues to improve overall customer care processes

Requirements: - At least 1 year of experience in customer service or a related field - Hardworking and dedicated to providing excellent customer care - Excellent decision-making skills - Strong research abilities - Ability to work independently and as part of a team - Excellent communication skills - Proficient in Microsoft Office Suite - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Remote work flexibility - Paid sick leave - Professional development opportunities - Competitive compensation

Working Environment: At Ameriprise Financial, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. As a Customer Care Specialist, you will have the opportunity to work with a diverse team of professionals and make a positive impact on our customers worldwide.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.