Remote Customer Service Associate

Job Description:

We are looking for a dedicated and passionate Remote Customer Service Associate to join our team at Illinois Tool Works in Dubai. As a part-time Associate Level position, you will be responsible for providing exceptional customer service to our clients remotely. This role requires 2 years of experience in customer service and a commitment to problem-solving and emotional intelligence.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order processing, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to ensure customer satisfaction and resolution of issues - Provide feedback on customer trends and insights to improve our products and services - Stay up to date on product knowledge and company policies

Requirements: - 2 years of experience in customer service - Excellent communication skills - Strong problem-solving abilities - Emotional intelligence and empathy towards customers - Ability to work independently and as part of a team - Strong attention to detail and organizational skills

Personality Traits: dedicated, passionate Soft Skills: problem-solving, emotional intelligence

Benefits: - Dental insurance - Free food - Paid sick leave

Working Environment: At Illinois Tool Works, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive working environment for all employees.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Illinois Tool Works is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.