Customer Service Associate

Job Description:

Assurant is seeking a dynamic and resilient Customer Service Associate to join our team in Dubai on a part-time basis. As an Entry Level role, no prior experience is required, but we are looking for individuals who are passionate about providing excellent customer service and are eager to learn and grow in the insurance industry.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and online chat channels. 2. Assist customers with inquiries, policy changes, claims processing, and other insurance-related services. 3. Utilize innovative problem-solving skills to address customer issues and concerns effectively. 4. Work collaboratively with team members to ensure a seamless customer service experience. 5. Adapt to changing priorities and situations to meet the needs of customers and the business. 6. Capture and maintain accurate customer records in the company database. 7. Take ownership of customer inquiries and follow through to resolution. 8. Meet or exceed customer service metrics and goals set by the company.

Requirements: 1. Resilience: Ability to handle challenging customer interactions with professionalism and empathy. 2. Passion: Demonstrated enthusiasm for providing exceptional customer service and helping others. 3. Innovation: Willingness to think creatively and propose solutions to improve customer satisfaction. 4. Adaptability: Openness to change and ability to thrive in a fast-paced and dynamic work environment. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.

Benefits: 1. Company equipment provided for work. 2. Remote work flexibility available. 3. Travel and spending expenses covered for training and other work-related activities.

Working Environment: At Assurant, we encourage a spirit of exploration and taking calculated risks for personal and professional growth. Our team values collaboration, creativity, and a commitment to excellence in customer service.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Assurant is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.