Remote Customer Service Manager

Landmark Group is seeking a confident and reliable Remote Customer Service Manager to join our team in Abu Dhabi, UAE. As a part-time position at the Associate level, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: - Oversee a team of remote customer service representatives, providing guidance and support to ensure excellent customer service delivery - Develop and implement customer service strategies to enhance customer satisfaction and retention - Monitor customer service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with cross-functional teams to drive customer service initiatives and improve processes - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in customer service management, with a strong track record of delivering exceptional customer service - Excellent communication and interpersonal skills - Strong decision-making and time management skills - Ability to work effectively in a remote environment - Experience in managing remote teams is a plus - Proficiency in CRM software and other customer service tools

Personality traits: confident, reliable Soft skills: decision-making, time management

Benefits: - Free accommodation - Vision insurance - Remote work flexibility

Working environment: At Landmark Group, we encourage a spirit of exploration and taking calculated risks for growth. We believe in empowering our employees to innovate and drive positive change in a dynamic and collaborative work environment.

Deadline to apply: April 27, 2024

Equal Opportunity Statement: Landmark Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.