Customer Service Manager

Job Description:

Textron is seeking a part-time Customer Service Manager to join our team in Dubai, UAE. As a mid-to-senior level position, the ideal candidate should have at least 6 years of experience in customer service management. The Customer Service Manager will be responsible for ensuring a high level of customer satisfaction and loyalty through effective management of the customer service team.

Responsibilities: 1. Develop and implement customer service policies and procedures 2. Manage a team of customer service representatives, including hiring, training, and performance evaluations 3. Monitor and analyze customer feedback to identify areas for improvement 4. Resolve customer complaints and ensure quick and satisfactory resolution 5. Develop and implement strategies to increase customer retention and loyalty 6. Collaborate with other departments to ensure a seamless customer experience 7. Conduct regular meetings with the customer service team to review performance and set goals 8. Track and report on key customer service metrics

Requirements: 1. 6+ years of experience in customer service management 2. Resourceful and hardworking personality traits 3. Strong negotiation and strategic planning skills 4. Excellent communication and leadership abilities 5. Bachelor's degree in business or a related field 6. Proven track record of driving customer satisfaction and retention 7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: 1. Joining Bonus 2. Company transportation 3. Dental insurance

Working Environment: At Textron, you will have the opportunity to work in a creative and innovative environment that values fresh ideas and inventive solutions. We encourage our employees to embrace creativity and think outside the box to deliver exceptional customer service.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: Textron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.