Remote Customer Service Manager

Job Description:

DTE Energy is currently seeking a Remote Customer Service Manager to join our team in Abu Dhabi, UAE. As a part-time position at the Associate Level, this role requires a minimum of 5 years of experience in customer service management.

Responsibilities: 1. Manage a team of remote customer service representatives to ensure excellent customer service delivery. 2. Develop and implement effective customer service strategies to improve customer satisfaction levels. 3. Monitor and analyze customer service performance metrics to identify areas for improvement. 4. Train and onboard new customer service team members to ensure they are equipped with the necessary skills and knowledge. 5. Handle escalated customer complaints and issues in a timely and professional manner. 6. Collaborate with other departments within the company to address customer service-related concerns. 7. Stay up-to-date on industry trends and best practices in customer service management.

Requirements: 1. Confident and resilient personality traits. 2. Strong people management and decision-making skills. 3. Excellent communication and interpersonal skills. 4. Ability to work effectively in a remote work environment. 5. Prior experience in managing remote teams is a plus. 6. Bachelor's degree in Business Administration or related field is preferred.

Benefits: 1. Free food provided during working hours. 2. Remote work flexibility. 3. Gym membership for employees. 4. Be part of a team that leads the industry through cutting-edge ideas and solutions.

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-03

If you meet the requirements and are interested in joining our team as a Remote Customer Service Manager, please submit your application before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.