Customer Service Manager

Job description:

We are seeking a dedicated and resilient Customer Service Manager to join our team at Domtar in Dubai. As a mid-to-senior level position, the ideal candidate should have at least 7 years of experience in customer service management. The Customer Service Manager will be responsible for overseeing the customer service team, ensuring exceptional customer satisfaction, and developing strategies to improve customer service processes.

Responsibilities: 1. Lead and manage the customer service team to ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures to enhance customer experience. 3. Handle escalated customer complaints and provide resolutions in a timely manner. 4. Monitor customer service performance metrics and report on key performance indicators. 5. Conduct regular training sessions for the customer service team to improve their skills and knowledge. 6. Collaborate with other departments to streamline processes and resolve customer issues effectively. 7. Develop and implement strategies for continuous improvement in customer service delivery. 8. Stay up-to-date on industry trends and best practices in customer service management.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven work experience as a Customer Service Manager or similar role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and management abilities. 5. Strategic planning and problem-solving skills. 6. Ability to adapt to changing business environments. 7. Proficiency in CRM software and Microsoft Office Suite.

Benefits: - Disability insurance - Travel opportunities - Travel & spending expenses

Working environment: At Domtar, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional customer service and creating a positive work environment.

Deadline to apply: 2024-07-03

Equal opportunity statement: Domtar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.