Customer Service Manager

Job Description:

Delek US Holdings is currently seeking a part-time Customer Service Manager to join our team in Dubai, UAE. As a Customer Service Manager, you will be responsible for overseeing the customer service team, ensuring excellent customer satisfaction, and implementing strategies to improve customer relations.

Responsibilities: - Manage and lead the customer service team to deliver high-quality service to our customers - Develop and implement customer service policies and procedures - Handle customer complaints and resolve issues in a timely and efficient manner - Monitor customer feedback and implement improvements to enhance the overall customer experience - Collaborate with other departments to ensure a seamless customer experience - Analyze customer service data to identify trends and make recommendations for improvement - Train and mentor customer service representatives - Monitor team performance and provide feedback for continuous improvement - Build and maintain strong relationships with customers and partners

Requirements: - 5 years of experience in customer service or a related field - Independent and reliable with a strong work ethic - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Cooperate with team members and demonstrate creativity in finding solutions - Knowledge of CRM systems and customer service best practices

Benefits: - Training & professional development opportunities - Joining Bonus - Company-provided equipment

Working Environment: At Delek US Holdings, we value collaboration and teamwork. As a Customer Service Manager, you will have the opportunity to build strong relationships with colleagues, clients, and partners to ensure the success of our customer service operations.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Delek US Holdings is an equal opportunity employer and we welcome candidates from all backgrounds to apply for this position. We do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.