Customer Service Manager

Job Description:

First American Financial, a leading financial services company, is seeking a part-time Customer Service Manager to join our team in Abu Dhabi, AE. This position is ideal for a mid-to-senior level professional with at least 8 years of experience in customer service management.

Responsibilities: 1. Overseeing the customer service team and ensuring that all customer inquiries are handled promptly and professionally. 2. Developing and implementing strategies to improve customer satisfaction and loyalty. 3. Monitoring customer service performance metrics and taking corrective action as needed. 4. Training and mentoring customer service staff to ensure high-quality service delivery. 5. Collaborating with other departments to resolve customer issues and improve overall customer experience. 6. Developing and implementing customer service policies and procedures. 7. Analyzing customer feedback and implementing improvements based on findings. 8. Managing customer service budgets and resources effectively.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in customer service management. 3. Strong leadership and communication skills. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Resourceful and adaptable personality traits. 6. Excellent planning and problem-solving skills. 7. Proficiency in CRM software and Microsoft Office suite. 8. Strong understanding of customer service best practices.

Benefits: 1. Profit sharing opportunities. 2. Dental insurance coverage. 3. Remote work flexibility.

Working Environment: At First American Financial, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and continuous improvement.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: First American Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.