Remote Customer Service Manager

As a Remote Customer Service Manager at Union Pacific, you will play a key role in ensuring the highest level of customer satisfaction for our clients. This part-time position in Abu Dhabi requires a talented individual with at least 7 years of experience in a similar role.

Responsibilities: - Managing a team of remote customer service representatives and overseeing their daily tasks - Setting performance goals and tracking progress towards those goals - Developing and implementing customer service policies and procedures - Handling escalated customer inquiries and ensuring timely resolution - Analyzing customer feedback and implementing improvements to enhance the overall customer experience - Conducting regular performance evaluations and providing feedback to team members - Collaborating with other departments to streamline processes and improve customer service efficiency - Keeping abreast of industry trends and best practices in customer service management

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer service management - Strong leadership and communication skills - Ability to work effectively in a remote setting - Adaptable and able to thrive in a fast-paced environment - Hardworking and dedicated to achieving results - People management skills and the ability to motivate and inspire a team - Innovative mindset and a passion for creating exceptional customer experiences

Benefits: - Remote work flexibility - Training and professional development opportunities - Company-provided equipment for remote work

Working environment: - Pave the way for diversity and inclusivity, creating a culture of belonging where all team members feel valued and respected.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.