Customer Service Manager - Work from home

United Rentals is seeking a Customer Service Manager to work from home in Dubai, AE. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 8 years of experience in customer service.

Responsibilities: - Manage a team of remote customer service representatives - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and provide solutions in a timely manner - Monitor team performance and provide coaching and feedback as necessary - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up to date on industry trends and best practices in customer service

Requirements: - Independent and driven personality traits - Strong problem-solving skills and ability to work well in a team - Excellent communication and leadership abilities - Experience working in a remote or virtual environment - Proficiency in customer service software and tools - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Free accommodation for remote work - Paid Time Off (PTO) for work-life balance - Gym membership for employee wellness

Working environment: At United Rentals, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team values collaboration, innovation, and customer satisfaction.

Deadline to apply: July 15, 2024

United Rentals is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We are committed to creating an inclusive and diverse work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.