Customer Service Manager - Work from home

Job Description:

We are seeking a part-time Customer Service Manager to join our team at Staples, working remotely from home in Dubai. As a Customer Service Manager, you will be responsible for overseeing a team of customer service representatives and ensuring exceptional service and satisfaction for our customers.

Responsibilities: 1. Manage and lead a team of remote customer service representatives, providing guidance, training, and support. 2. Develop and implement strategies to improve customer service processes and procedures. 3. Handle escalated customer inquiries and complaints, resolving issues promptly and efficiently. 4. Monitor team performance and KPIs to ensure goals are met and exceeded. 5. Analyze customer feedback and data to identify areas for improvement and implement solutions. 6. Collaborate with other departments to improve overall customer experience and satisfaction. 7. Stay up to date on industry trends and best practices in customer service.

Requirements: 1. 5 years of previous experience in a customer service role, with at least 2 years in a managerial or supervisory position. 2. Resourceful and driven individual who can motivate and lead a remote team effectively. 3. Strong soft skills including creativity and critical thinking to solve complex customer issues. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and prioritize tasks effectively. 6. Proficient in Microsoft Office and customer service software. 7. Bachelor's degree in Business Administration or a related field.

Benefits: - Joining Bonus - Paid sick leave - Vision insurance

Working Environment: At Staples, we prioritize understanding and empathy in all interactions with our customers and team members. We strive to create a positive and supportive working environment where all employees feel valued and respected.

Equal Opportunity Statement: Staples is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: 2024-07-12

If you meet the qualifications and are passionate about providing excellent customer service, we encourage you to apply for the Customer Service Manager position with Staples. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.