Remote Customer Service Officer

Job Description:

Autoliv is seeking a Remote Customer Service Officer to join our team in Dubai. As a part-time Entry Level position, this role is perfect for individuals who are hardworking, reliable, and looking to kickstart their career in the customer service industry.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone calls, emails, and live chat. - Resolve customer inquiries and complaints in a timely and professional manner. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to ensure a seamless customer experience. - Use emotional intelligence to understand and empathize with customer needs and concerns. - Analyze customer data and feedback to identify trends and improve service quality. - Adhere to company policies and procedures to uphold a high standard of service.

Requirements: - Strong communication skills and a customer-centric approach - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software is a plus - High school diploma or equivalent - No prior experience required, training will be provided

Personality Traits: - Hardworking and dedicated to providing excellent service - Reliable and punctual in meeting job responsibilities

Soft Skills: - Emotional intelligence to understand and connect with customers on a deeper level - Strong analytical skills to interpret data and make informed decisions

Benefits: - Company transportation provided for remote work - Disability insurance coverage - Visa sponsorship for eligible candidates

Working Environment: At Autoliv, we value diversity and strive to promote equality and fairness for all employees. Our inclusive working environment fosters collaboration and innovation.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: Autoliv is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.