Customer Service Officer

Job description:

CMS Energy is seeking a passionate and dedicated Customer Service Officer to join our team in Dubai on a part-time basis. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Respond promptly to customer inquiries via phone, email, or social media platforms - Acknowledge and resolve customer complaints, troubleshooting any issues that may arise - Keep records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Provide feedback on the efficiency of the customer service process

Requirements: - Strong attention to detail and the ability to make quick decisions - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office Suite - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work flexibility - Vision insurance to support employees' well-being - Opportunities for personal and professional development within the organization

Working environment: At CMS Energy, we are committed to supporting our employees in their personal and professional growth. Our inclusive and collaborative work environment encourages innovation and creativity, allowing employees to reach their full potential.

Equal opportunity statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 13, 2024

If you are a dedicated individual with a passion for customer service and a desire to grow within a supportive work environment, we encourage you to apply for the Customer Service Officer position at CMS Energy in Dubai. Join us in providing exceptional service to our customers and making a positive impact in the energy industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.