Customer Service Officer

Job Description:

Citizens Financial Group is seeking a resilient and dedicated Customer Service Officer to join our team in Abu Dhabi. As a part-time Associate Level role, the successful candidate will have at least 3 years of experience in customer service.

Responsibilities: - Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner - Handle customer complaints and feedback with empathy and a focus on finding solutions - Process customer orders and transactions accurately - Collaborate with other team members to ensure a seamless customer experience - Maintain a positive attitude and high level of professionalism at all times

Requirements: - Excellent communication skills, both written and verbal - Strong attention to detail and organizational skills - Ability to work well in a team environment - Prior experience in a customer service role is preferred - Ability to navigate change and adapt to new processes and procedures

Personality Traits: Resilient, Dedicated Soft Skills: Teamwork, Planning

Benefits: - Training & professional development opportunities - Disability insurance coverage - Paid overtime opportunities

Working Environment: At Citizens Financial Group, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best possible customer service experience and supporting each other in a collaborative work environment.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.