Remote Customer Service Specialist

Job Description:

We are looking for a Remote Customer Service Specialist to join our team at Ameriprise Financial. This is a part-time position with the opportunity for growth within the company. As an Entry Level candidate, you should have at least 1 year of experience in customer service.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat 2. Handle inquiries and resolve issues in a timely and professional manner 3. Assist clients with account maintenance, transactions, and account inquiries 4. Work collaboratively with other team members to ensure a seamless customer experience 5. Analyze customer feedback and provide suggestions for improvement 6. Uphold high standards of professionalism and integrity in all interactions with clients 7. Stay up to date on industry trends and product knowledge to better assist clients 8. Meet or exceed performance metrics and goals set by the company

Requirements: 1. Resilient and dedicated personality traits 2. Strong communication and problem-solving skills 3. Ability to work effectively in a remote team environment 4. Proficiency in Microsoft Office and customer relationship management software 5. Strong analytical skills and attention to detail 6. Ability to work well under pressure and prioritize tasks effectively 7. Teamwork and collaboration skills 8. Previous experience in financial services is a plus

Benefits: 1. Paid sick leave 2. Free accommodation for remote workers 3. Profit sharing opportunities 4. Opportunities for professional development and growth within the company

Working Environment: At Ameriprise Financial, we strive for excellence and uphold high standards in all our endeavors. We foster a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: Please submit your application by July 3, 2024, to be considered for this position.

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.