Customer Service Specialist

Job Description:

Anthem is seeking a passionate and resilient Customer Service Specialist to join our team in Dubai. As a part-time entry-level role, this position requires at least 1 year of experience in a customer service or related field. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing exceptional customer support.

Responsibilities: 1. Handle customer inquiries and provide timely and accurate responses via phone, email, and chat. 2. Assist customers with product information, order status, and issue resolution. 3. Process orders, returns, and exchanges in a timely manner. 4. Escalate complex issues to the appropriate team members for resolution. 5. Maintain customer records and ensure accurate documentation of interactions. 6. Collaborate with other departments to improve overall customer satisfaction. 7. Contribute to a positive and professional work environment.

Requirements: 1. 1+ years of experience in customer service or a related field. 2. Strong interpersonal and communication skills. 3. Ability to manage multiple priorities and work under pressure. 4. Proficiency in Microsoft Office applications. 5. People management and presentation skills. 6. Passion for providing exceptional customer service. 7. Resilient and adaptable in a fast-paced environment.

Benefits: - Relocation allowance for eligible candidates. - Paid Time Off (PTO) for work-life balance. - Training and professional development opportunities to enhance skills and knowledge.

Working Environment: At Anthem, we provide a flexible work environment that values teamwork, innovation, and adaptability. Our team members are encouraged to embrace change with speed and efficiency to meet the needs of our customers.

Deadline to Apply: Interested candidates should submit their applications by July 5, 2024.

Equal Opportunity Statement: Anthem is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.