Customer Success Assistant

Job Description:

We are seeking a motivated and resourceful Customer Success Assistant to join our team at Altria Group in Dubai. As a Customer Success Assistant, you will be responsible for ensuring the satisfaction and retention of our clients by effectively managing their accounts and providing excellent customer service.

Responsibilities: - Act as the primary point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Build and maintain strong relationships with clients to understand their needs and preferences - Provide product demonstrations and training to customers to ensure they are utilizing our products effectively - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with cross-functional teams to address customer issues and implement solutions - Assist in developing and maintaining customer success strategies and processes - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 3 years of experience in a customer success or similar role - Excellent communication skills, both verbal and written - Strong critical thinking and problem-solving abilities - Motivated and proactive attitude towards work - Ability to work effectively in a fast-paced environment and prioritize tasks - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Free food provided during working hours - Visa sponsorship for eligible candidates - Profit sharing opportunities - Supportive working environment that encourages personal and professional development

Equal Opportunity Statement: Altria Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other status protected by law.

Deadline to apply: July 3rd, 2024

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.