Customer Success Assistant

Job Description:

Assurant is seeking a dynamic and motivated Customer Success Assistant to join our team in Dubai. As a Customer Success Assistant, you will play a crucial role in ensuring the satisfaction and retention of our valued customers. This position is part-time and ideal for entry-level candidates looking to kickstart their career in customer success.

Responsibilities: - Assist customers with inquiries, concerns, and feedback through various communication channels such as phone, email, and live chat - Proactively reach out to customers to ensure their ongoing satisfaction with our products and services - Collaborate with other teams within the organization to address customer issues and improve the overall customer experience - Maintain accurate customer records and documentation in our CRM system - Participate in customer feedback analysis and suggest improvements to enhance customer satisfaction - Support the Customer Success Manager in various administrative tasks as needed

Requirements: - Strong communication skills and a customer-centric mindset - Confidence in dealing with customers and resolving their issues efficiently - Ability to work in a fast-paced environment and prioritize tasks effectively - Creativity in finding solutions to customer problems and improving processes - Excellent time management skills to meet deadlines and handle multiple tasks simultaneously - Hardworking and committed to delivering exceptional customer service

Benefits: - Profit sharing opportunities - Joining bonus for new hires - Paid overtime for additional hours worked

Working Environment: At Assurant, we believe in fostering a culture of ownership and responsibility at every level of the organization. We encourage our employees to take initiative, show dedication to their work, and contribute to the success of the team.

Equal Opportunity Statement: Assurant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristics protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-07-03

Don't miss this opportunity to join a leading company and start your career in customer success! Apply now by submitting your resume and cover letter.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.