Customer Success Associate

Job Description:

CarMax, a leading automotive retailer, is seeking a part-time Customer Success Associate to join our team in Abu Dhabi, AE. As an Entry Level position with a minimum of 1 year of experience, the successful candidate will be responsible for ensuring the highest level of customer satisfaction through proactive communication, problem-solving, and relationship-building.

Responsibilities: - Build and maintain strong relationships with customers to drive retention and loyalty - Proactively reach out to customers to ensure their needs are being met and address any concerns or issues they may have - Collaborate with internal teams to resolve customer inquiries and escalations in a timely and effective manner - Assist in onboarding new customers and providing product/service demonstrations as needed - Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement - Monitor customer accounts and provide regular updates to management on customer satisfaction levels - Stay up-to-date on industry trends and best practices to continuously improve the customer experience

Requirements: - Confident and dedicated individual with excellent communication skills - Strong leadership abilities and a knack for problem-solving - Previous experience in a customer-facing role is preferred - Bachelor's degree in Business Administration or related field is a plus - Proven track record of exceeding customer expectations and delivering delight - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Relocation allowance for eligible candidates - Disability insurance coverage - Gym membership subsidy to promote a healthy work-life balance

Working Environment: At CarMax, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and building long-lasting relationships with our customers.

Deadline to Apply: The deadline to apply for the Customer Success Associate position at CarMax is July 3, 2024.

Equal Opportunity Statement: CarMax is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.