Customer Success Associate

Job Description: We are seeking a motivated and dedicated Customer Success Associate to join our team at W.R. Berkley in Abu Dhabi. As a Customer Success Associate, you will be responsible for ensuring customer satisfaction and retention through strategic planning and effective persuasion techniques. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their needs are met and their expectations are exceeded - Proactively identify opportunities to improve customer experience and drive retention - Collaborate with cross-functional teams to address customer issues and provide solutions in a timely manner - Conduct regular check-ins with customers to gather feedback and assess satisfaction levels - Develop and implement customer success strategies to increase customer loyalty and maximize lifetime value - Track and analyze customer data to identify trends and insights that can inform business decisions - Act as a brand ambassador by representing W.R. Berkley and showcasing our commitment to customer success

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer success or account management roles - Excellent communication and interpersonal skills - Strong strategic planning and problem-solving abilities - Ability to build rapport and persuade customers effectively - Proficiency in Microsoft Office Suite and CRM software - Detail-oriented with a focus on delivering high-quality service

Benefits: - Gym membership - Life insurance - Dental insurance

Working Environment: At W.R. Berkley, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. Our dynamic and collaborative work environment encourages innovation and growth, making it an exciting place to build your career.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: W.R. Berkley is proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome individuals of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.