Remote Customer Success Manager

Job Description:

We are looking for a dynamic and experienced Remote Customer Success Manager to join our team at Best Buy in Abu Dhabi, UAE. As a part-time Mid-to-Senior Level position, this role requires a minimum of 8 years of experience in customer success or a related field. The ideal candidate will possess a confident and energetic demeanor, with strong attention to detail and excellent communication skills.

Responsibilities: - Develop and maintain strong relationships with customers to ensure satisfaction and retention - Act as the main point of contact for clients, addressing any issues or concerns in a timely and efficient manner - Collaborate with internal teams to ensure customer needs are met and expectations are exceeded - Provide training and support to customers on product features and best practices - Analyze customer data and feedback to identify trends and areas for improvement - Drive adoption and usage of our products and services to maximize customer value - Represent the company at industry events and participate in customer meetings as needed - Stay up-to-date on industry trends and competitor activities to inform customer success strategies

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8+ years of experience in customer success, account management, or a similar role - Proven track record of managing customer relationships and driving customer satisfaction - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Ability to work independently and as part of a team in a fast-paced, remote environment

Benefits: - Travel opportunities to attend industry events and customer meetings - Training and professional development opportunities to enhance your skills and knowledge - Paid overtime for any additional hours worked beyond the standard part-time schedule

Working Environment: At Best Buy, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals from around the world, all striving towards a common goal of achieving customer success.

Equal Opportunity Statement: Best Buy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: May 4, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Customer Success Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Best Buy family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.