Remote Customer Success Manager

Job Description:

We are looking for a skilled Remote Customer Success Manager to join our team at US Foods Holding in Dubai, AE. As a part-time position at a mid-to-senior level, the Remote Customer Success Manager will play a crucial role in ensuring our customers have a positive experience with our products and services.

Responsibilities: - Develop and maintain relationships with key customers to ensure customer satisfaction and retention - Manage customer inquiries and complaints in a timely and professional manner - Collaborate with internal teams to address customer needs and resolve any issues that may arise - Monitor customer usage data to identify trends and opportunities for improvement - Conduct regular check-ins with customers to gather feedback and assess overall satisfaction - Provide training and support to customers on how to best utilize our products and services - Create and maintain customer success metrics to track performance and identify areas for growth - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - 7 years of experience in customer success or a related field - Confident and reliable personality traits - Strong decision-making and persuasion skills - Excellent communication and interpersonal abilities - Ability to work independently and remotely - Bachelor's degree in business administration or a related field (preferred) - Experience working with CRM software and customer support systems - Proven track record of successfully managing customer relationships

Benefits: - Company transportation - Company equipment - Paid overtime

Working Environment: At US Foods Holding, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member has the opportunity to succeed.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: US Foods Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.