Customer Success Manager

Job Description:

We are seeking a dedicated and confident Customer Success Manager to join our team at Dubai Electricity and Water Authority. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Develop and implement customer success strategies to drive customer engagement and retention - Serve as the main point of contact for customers, addressing their inquiries and concerns in a timely and effective manner - Collaborate with internal teams to ensure the delivery of exceptional customer service - Monitor customer usage and satisfaction metrics to identify trends and opportunities for improvement - Provide training and support to customers to maximize their utilization of our products and services - Act as a leader within the team, fostering a culture of creativity and collaboration - Inject a sense of joy and vibrancy into the work environment

Requirements: - Minimum of 8 years of experience in a customer-facing role, preferably in a customer success or account management capacity - Proven track record of building and maintaining strong customer relationships - Excellent communication and interpersonal skills - Strong leadership abilities and a creative mindset - Bachelor's degree in business or a related field - Vision insurance, Paid Time Off (PTO), and Company equipment benefits

Equal Opportunity Statement: Dubai Electricity and Water Authority is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-03

Join us in our mission to provide exceptional customer service and drive customer success at Dubai Electricity and Water Authority. Apply now to be a part of our dedicated and dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.