Customer Success Manager - Work from home

Job Description:

Cigna is seeking a dynamic and experienced Customer Success Manager to join our team in Dubai, UAE. This is a part-time, work from home position at a Mid-to-Senior level, requiring a minimum of 6 years of relevant experience.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their success with our products and services. - Understand customer needs and provide solutions to meet their goals. - Serve as the main point of contact for customers, addressing any concerns or queries in a timely and effective manner. - Collaborate with internal teams to ensure customer satisfaction and retention. - Analyze customer data to identify trends and opportunities for improvement. - Develop and implement strategies to enhance customer engagement and loyalty. - Conduct regular check-ins with customers to assess their satisfaction and address any issues proactively. - Provide regular feedback to the product development team based on customer insights.

Requirements: - 6+ years of experience in customer success or related roles. - Proven track record of building strong relationships with customers and driving growth. - Resilient and adaptable personality traits. - Strong attention to detail and persuasion skills. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent communication and problem-solving skills. - Bachelor's degree in Business Administration, Marketing, or related field.

Benefits: - Paid overtime - Disability insurance - Travel opportunities

Working environment: At Cigna, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about making a difference in the lives of our customers and creating innovative solutions to meet their needs.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Cigna is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.