Customer Success Manager - Work from home

Job Description:

Navient is seeking a highly motivated and adaptable Customer Success Manager to work remotely from Abu Dhabi, UAE. As a Customer Success Manager, you will be responsible for building strong relationships with clients to ensure their satisfaction and success with Navient's products and services.

Responsibilities: - Serve as the main point of contact for assigned clients, addressing their needs and concerns in a timely manner. - Onboard new clients and provide training on Navient's products and services. - Proactively monitor client accounts to identify any potential issues and work towards resolving them. - Collaborate with internal teams to ensure clients' needs are being met and issues are being addressed. - Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement. - Develop and maintain a deep understanding of Navient's products and services to better assist clients.

Requirements: - 7 years of experience in customer success or a related field. - Strong problem-solving and research skills. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple client accounts simultaneously. - Motivated and adaptable individual who can thrive in a remote work environment. - Bachelor's degree in a related field is preferred.

Benefits: - Dental insurance - Disability insurance - Paid overtime

Working Environment: At Navient, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Success Manager, you will have the opportunity to participate in various initiatives aimed at making a positive impact on society.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Navient is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.