Customer Success Manager - Work from home

Job Description:

Williams is seeking a remote Customer Success Manager to join our team in Dubai. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products and services. This role requires a high level of dedication and reliability, as well as excellent time management and attention to detail.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries and providing solutions to any issues that may arise - Develop and maintain relationships with key stakeholders within customer organizations - Conduct regular check-ins with customers to assess their needs and provide guidance on how to optimize their use of our products and services - Collaborate with internal teams to ensure timely delivery of solutions and resources to customers - Monitor customer feedback and satisfaction levels, working to improve customer retention and loyalty - Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services - Track and analyze customer success metrics and KPIs to measure the effectiveness of customer success initiatives

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in customer success or account management roles - Proven track record of building strong relationships with customers and driving customer success - Excellent communication and interpersonal skills - Strong problem-solving skills and ability to think creatively to find solutions - Ability to work independently and manage time effectively in a remote work environment - High level of attention to detail and organization

Benefits: - Dental insurance - Free food - Joining bonus

Working Environment: At Williams, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, initiative, and collaboration, and provide opportunities for professional growth and development.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.