Customer Success Officer

Job Description:

We are seeking a dynamic and customer-focused individual to join our team at TJX as a Customer Success Officer in Abu Dhabi, AE. As a part-time Associate Level position with 4 years of experience, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Develop strong relationships with customers to understand their needs and ensure their success with our products or services - Provide timely and effective responses to customer inquiries and issues, resolving them in a professional and efficient manner - Collaborate with internal teams to advocate for customers and drive process improvements to enhance the overall customer experience - Monitor customer usage data, health indicators, and customer feedback to identify potential issues and address them proactively - Educate customers on product features and best practices to maximize their utilization of our offerings - Track and report on key metrics related to customer success and satisfaction, providing regular updates to management

Requirements: - 4 years of experience in a customer-facing role, preferably in a retail or consumer goods environment - Strong adaptability and resilience to navigate various customer situations and challenges - Excellent attention to detail and time management skills to effectively prioritize and manage multiple tasks - Ability to communicate clearly and professionally with customers, colleagues, and stakeholders - Proficiency in Microsoft Office and customer relationship management software - Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Benefits: - Dental insurance - Company transportation - Paid overtime

Working Environment: At TJX, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.