Customer Success Officer

Job Description: Level 3 Communications is seeking a part-time Customer Success Officer to join our team in Dubai. The Customer Success Officer will be responsible for ensuring the satisfaction and retention of our clients by providing exceptional service and support. The ideal candidate will be resourceful, reliable, innovative, and have strong problem-solving skills.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and ensure their satisfaction - Provide timely and effective support to clients, including resolving any issues or concerns - Proactively reach out to clients to gather feedback and identify opportunities for improvement - Collaborate with internal teams to drive strategic initiatives and improve the overall customer experience - Leverage data and analytics to inform decision-making and track key performance metrics

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 2 years of experience in customer service or account management - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Resourceful and reliable with a customer-focused mindset - Innovative thinker with excellent problem-solving skills

Benefits: - Disability insurance - Employee discounts - Free food

Working Environment: At Level 3 Communications, we believe in leveraging data to inform decisions and drive strategic initiatives. Our team is collaborative, innovative, and committed to delivering exceptional service to our clients.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.