Remote Customer Success Officer

Job Description:

AutoNation is seeking a part-time Remote Customer Success Officer to join our team in Dubai. As a customer success officer, you will be responsible for ensuring the satisfaction and retention of our clients by proactively engaging with them to understand their needs and address any issues that may arise. You will act as a liaison between the customer and the company, advocating for the customer while also representing the company's interests.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions to any issues they may have - Act as the primary point of contact for customers, ensuring timely and effective communication - Develop and maintain strong relationships with customers to promote loyalty and retention - Collaborate with internal teams to ensure customer needs are being met and issues are being addressed in a timely manner - Monitor customer satisfaction and proactively identify opportunities for improvement - Provide feedback to management on customer trends and issues - Work to meet or exceed customer satisfaction goals set by the company

Requirements: - Bachelor's degree in business or a related field - 4 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to customer service - Resourceful and adaptable - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Company transportation - Disability insurance - Paid overtime

Working Environment: At AutoNation, we strive to cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make decisions that are in the best interest of our customers and our company.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: AutoNation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.