Remote Customer Success Officer

Job Description:

We are seeking a Remote Customer Success Officer to join our team at Markel in Abu Dhabi. As a part-time associate level position, the ideal candidate will have at least 3 years of experience in customer success. The Remote Customer Success Officer will work remotely, providing dedicated support to our valued customers.

Responsibilities: - Communicate with customers via email, phone, and virtual meetings to ensure their satisfaction with our products and services - Develop and maintain strong relationships with clients, understanding their needs and providing solutions to their inquiries - Collaborate with internal teams to address customer issues and concerns in a timely manner - Track customer interactions and maintain accurate records in our CRM system - Provide product demonstrations and training sessions to customers as needed - Identify opportunities for upselling and cross-selling additional products or services - Gather feedback from customers to improve our products and services - Keep up-to-date on industry trends and competitor activities to better serve our customers

Requirements: - At least 3 years of experience in customer success or a related field - Proven track record of meeting and exceeding customer satisfaction goals - Strong communication skills and the ability to build rapport with clients - Driven and reliable personality traits - Creativity and presentation skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and remotely - Bachelor's degree in Business Administration or a related field

Benefits: - Employee discounts - Free food - Paid overtime - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Markel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to Apply: June 29, 2024

If you meet the requirements and are ready to join our team as a Remote Customer Success Officer, we invite you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Markel team in Abu Dhabi.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.