Customer Success Officer - Work from home

Job Description:

Devon Energy is seeking a dynamic and proactive Customer Success Officer to join our team. This is a part-time, work-from-home position based in Abu Dhabi, UAE. As a Customer Success Officer, you will be responsible for ensuring the overall satisfaction and success of our customers. This role requires a high level of resourcefulness and dedication, as well as strong communication and problem-solving skills.

Responsibilities: - Build strong relationships with customers to understand their needs and goals - Act as the main point of contact for customers, addressing any questions or concerns they may have - Provide timely and efficient support to customers, resolving issues and escalating as needed - Monitor customer accounts and usage to identify opportunities for growth and expansion - Collaborate with internal teams to ensure a seamless experience for customers - Conduct regular check-ins with customers to gather feedback and assess satisfaction levels - Develop and implement strategies to increase customer retention and loyalty - Stay up-to-date on industry trends and best practices to better serve our customers

Requirements: - Bachelor's degree in Business Administration or related field - 4+ years of experience in customer success or related roles - Strong communication and interpersonal skills - Attention to detail and ability to think critically - Proven track record of building and maintaining customer relationships - Ability to work independently and manage multiple tasks effectively - Proficiency in Microsoft Office and CRM software - Resourceful and hardworking attitude

Benefits: - Vision insurance - Gym membership - Remote work flexibility

Working Environment: At Devon Energy, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Success Officer, you will have the opportunity to participate in various community service projects and make a positive impact on those in need.

Equal Opportunity Statement: Devon Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We value the unique perspectives and experiences that each employee brings to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.