Remote Customer Success Representative

Job Description:

Valero Energy is seeking a highly motivated and energetic individual to join our team as a Remote Customer Success Representative in Abu Dhabi, UAE. As a part-time Associate Level position, the successful candidate will be responsible for providing exceptional customer service and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities: 1. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information. 2. Build and maintain strong relationships with customers to understand their needs and preferences. 3. Conduct regular follow-ups with customers to ensure their satisfaction and gather feedback. 4. Collaborate with internal teams to address customer concerns and improve overall customer experience. 5. Track and analyze customer data to identify trends and opportunities for improvement. 6. Assist in the development of customer success strategies and initiatives. 7. Utilize company resources and tools to enhance customer relationships and drive retention. 8. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Bachelor's degree in business administration, marketing, or related field. 2. Minimum of 3 years of experience in customer service or related role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving and decision-making abilities. 5. Energetic and passionate about providing exceptional customer service. 6. Ability to work independently and prioritize tasks effectively. 7. Proficiency in Microsoft Office applications. 8. Experience working remotely is a plus.

Benefits: - Dental insurance - Company-provided equipment - Employee discounts

Working Environment: Valero Energy offers a flexible work environment that values teamwork, innovation, and adaptability. Our team is dedicated to excellence and embraces change with speed and efficiency.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Valero Energy is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.