Customer Success Representative

Job Description:

St. Jude Medical is looking for a part-time Customer Success Representative to join our team in Dubai, AE. As an Associate Level representative, you will be responsible for ensuring our customers have a positive experience with our products and services. The ideal candidate will have at least 4 years of experience in a customer-facing role and possess the personality traits of independence and adaptability.

Responsibilities: - Manage customer accounts and provide ongoing support to ensure customer satisfaction - Address customer inquiries and resolve issues in a timely and professional manner - Collaborate with internal teams to address customer feedback and implement solutions - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Assist in onboarding new customers and training them on our products and services - Monitor customer usage data to identify trends and proactively address potential issues - Work with sales team to upsell and cross-sell products and services to existing customers - Maintain accurate records of customer interactions and transactions in our CRM system

Requirements: - 4 years of experience in a customer service or customer success role - Strong attention to detail and ability to multitask effectively - Excellent communication and persuasion skills - Ability to work independently and adapt to changing priorities - Knowledge of CRM systems and customer support tools - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Profit sharing opportunities - Free accommodation in Dubai - Dental insurance coverage

Working Environment: At St. Jude Medical, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: St. Jude Medical is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.