Customer Success Representative

Job Description:

Cigna is seeking a part-time Customer Success Representative to join our team in Dubai. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a customer-facing role who are driven and independent. The ideal candidate will possess strong time management skills and thrive in a collaborative, team-oriented environment.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and retention - Provide timely and accurate responses to customer inquiries via phone, email, and chat - Identify and escalate issues to the appropriate departments for resolution - Collaborate with internal teams to improve processes and enhance the customer experience - Conduct customer satisfaction surveys and analyze feedback to improve service delivery - Stay up-to-date on company products and services to effectively address customer needs - Assist in customer onboarding and training to ensure a smooth transition to our services

Requirements: - 1 year of experience in a customer service or customer success role - Driven and independent personality traits - Strong time management skills - Ability to work well in a team environment - Excellent communication and problem-solving skills - Proficiency in Microsoft Office and CRM software - Fluent in English; additional languages are a plus

Benefits: - Travel opportunities for training and conferences - Retirement plan options - Parental leave for eligible employees

Working Environment: At Cigna, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our Customer Success Representatives have the opportunity to grow and develop their skills in a dynamic and supportive work environment.

Equal Opportunity Statement: Cigna is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to apply: July 22, 2024

If you meet the requirements and are ready to take on a rewarding role in customer success, we encourage you to apply for the Customer Success Representative position at Cigna in Dubai. We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.