Customer Success Specialist

Job Description:

LifePoint Health is seeking a part-time Customer Success Specialist to join our team in Abu Dhabi, UAE. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and assistance. This role is ideal for a driven and independent individual who possesses strong innovation and emotional intelligence skills.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner - Develop and maintain relationships with customers to ensure their ongoing satisfaction and success - Provide product demonstrations and training sessions to customers, helping them maximize the benefits of our products and services - Collaborate with internal teams to address customer needs and resolve issues promptly - Analyze customer data and feedback to identify trends, insights, and opportunities for improvement - Implement strategies to increase customer retention and loyalty - Monitor customer usage and engagement metrics to proactively identify and address any potential issues - Contribute to the development of customer success best practices and processes

Requirements: - 4 years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - High level of emotional intelligence and empathy - Innovative and creative problem-solving skills - Proven track record of delivering exceptional customer service - Experience with customer relationship management (CRM) software is a plus - Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits: - Training & professional development opportunities - Relocation allowance for eligible candidates - Dental insurance coverage

Working Environment: At LifePoint Health, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive and succeed.

Equal Opportunity Statement: LifePoint Health is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.