Remote Customer Success Specialist

Job Description:

We are seeking a dedicated and passionate Remote Customer Success Specialist to join our team at Amazon.com in Dubai, AE. As a part-time entry-level position, the successful candidate will be responsible for providing exceptional customer service and support to our clients remotely.

Responsibilities: 1. Respond to customer inquiries and issues via email, phone, and chat in a timely and professional manner. 2. Troubleshoot technical problems with our products and services to ensure customer satisfaction. 3. Proactively reach out to customers to provide product information and assistance. 4. Assist in resolving billing and payment issues. 5. Collaborate with other departments to address customer concerns and improve overall customer experience. 6. Maintain accurate and detailed records of customer interactions.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and a passion for helping others. 4. Ability to work independently and in a fast-paced environment. 5. Innovativeness in finding creative solutions to customer issues. 6. Proficiency in using customer service software and tools.

Personality Traits: 1. Dedication to providing top-notch customer service. 2. Passion for helping customers achieve their goals.

Soft Skills: 1. Innovation in finding new ways to improve customer satisfaction. 2. Strong problem-solving skills to address customer concerns effectively.

Benefits: 1. Retirement plan to help you save for the future. 2. Free food to keep you fueled throughout the day. 3. Gym membership for you to stay healthy and active.

Working Environment: At Amazon.com, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and innovation in everything we do.

Deadline to apply: 2024-05-15

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.