Customer Success Specialist

Job Description: As a Customer Success Specialist at Union Pacific in Dubai, you will be responsible for building strong relationships with customers to ensure their overall satisfaction with our products and services. You will serve as the main point of contact for customers, addressing any concerns or issues they may have in a timely and professional manner. Your ultimate goal will be to help customers achieve success with our products and become loyal advocates for our brand.

Responsibilities: - Manage and maintain relationships with assigned customers - Provide ongoing support and assistance to customers, including training on products and troubleshooting - Proactively reach out to customers to ensure their satisfaction and address any potential issues - Collaborate with the sales and product development teams to improve customer experience - Analyze customer data and feedback to identify trends and areas for improvement - Act as a customer advocate within the company, promoting their needs and interests - Meet and exceed customer satisfaction goals and metrics

Requirements: - 2+ years of experience in a customer-facing role - Motivated and driven to exceed customer expectations - Strong critical thinking skills and ability to problem-solve independently - Leadership qualities to lead customer interactions and drive successful outcomes - Excellent communication and interpersonal skills - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Life insurance - Paid Time Off (PTO) - Relocation allowance for eligible applicants

Working Environment: At Union Pacific, we believe in unleashing creativity and fostering innovation in our employees. You will have the opportunity to work in a supportive and collaborative environment that encourages growth and development.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.