Customer Success Specialist

Job Description:

Philip Morris International is seeking a part-time Customer Success Specialist to join our team in Dubai, UAE. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with customers to ensure their satisfaction and retention. This role will require a high level of independence and confidence in dealing with customers, as well as strong negotiation and leadership skills.

Responsibilities: 1. Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner. 2. Proactively reach out to customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling. 3. Collaborate with internal teams to resolve customer issues and escalate any unresolved issues to the appropriate department. 4. Monitor customer feedback and satisfaction levels to identify trends and areas for improvement. 5. Provide training and support to customers on how to use our products effectively. 6. Maintain accurate records of customer interactions and transactions. 7. Conduct regular check-ins with customers to ensure their ongoing satisfaction and success.

Requirements: - 3 years of experience in a customer-facing role. - Strong independent and confident personality traits. - Excellent negotiation and leadership skills. - Ability to prioritize understanding and empathy in all interactions. - Excellent communication and interpersonal skills. - Proficient in Microsoft Office and CRM software. - Bachelor's degree in Business Administration or related field preferred.

Benefits: - Paid sick leave. - Employee discounts on company products. - Profit sharing opportunities.

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 22, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.