Customer Success Specialist

Job Description:

We are looking for a dedicated and enthusiastic Customer Success Specialist to join our team at Nike in Dubai. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. You will act as a liaison between customers and various internal teams to address any issues or concerns that may arise.

Responsibilities: - Act as the main point of contact for customers, providing support and assistance as needed - Build and maintain strong relationships with customers to ensure their ongoing satisfaction - Proactively reach out to customers to gather feedback and address any potential issues - Work closely with sales and marketing teams to promote customer retention and loyalty - Analyze customer data and metrics to identify trends and opportunities for improvement - Collaborate with cross-functional teams to develop and implement strategies for customer success - Stay up-to-date on product knowledge and industry trends to better serve customers

Requirements: - 4 years of experience in a customer-facing role - Proven track record of delivering exceptional customer service - Excellent communication and negotiation skills - Strong problem-solving abilities and attention to detail - Driven and resilient personality traits - Ability to work well in a fast-paced, dynamic environment - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Dental insurance - Travel & spending expenses - Travel opportunities - Promote work-life balance and employee well-being

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Nike is an equal opportunity employer and prohibits discrimination in all aspects of employment. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.