Remote Customer Success Specialist

Job Description:

iHeartMedia is seeking a motivated and experienced Remote Customer Success Specialist to join our team in Abu Dhabi, AE. The Remote Customer Success Specialist will play a crucial role in ensuring the success and satisfaction of our clients, while also supporting our company's growth and revenue goals. This is a part-time, associate-level position with a requirement of 4 years of relevant experience.

Responsibilities: - Serve as the main point of contact for assigned clients, providing exceptional customer service and building strong relationships - Understand clients' needs and objectives, and proactively find solutions to meet and exceed their expectations - Onboard new clients, conduct training sessions, and provide ongoing support to ensure their success with our products and services - Monitor client satisfaction and engagement, and address any issues or concerns in a timely and effective manner - Collaborate with internal teams to ensure seamless implementation and delivery of services to clients - Analyze data and performance metrics to identify trends, opportunities for improvement, and contribute to strategic planning - Provide feedback and insights to help improve our products and services, and enhance overall customer experience - Stay informed about industry trends, competitors, and best practices to continuously improve customer success strategies

Requirements: - 4 years of experience in customer success, account management, or a related field - Independent, confident, and able to work effectively in a remote environment - Strong communication and interpersonal skills, with a high level of emotional intelligence - Proven ability to think strategically and develop effective customer success plans - Proficient in using CRM software and other relevant tools to manage client relationships and track progress - Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines - Bachelor's degree in Business, Marketing, Communications, or a related field is preferred

Benefits: - Profit sharing opportunities - Paid sick leave - Visa sponsorship for eligible candidates

Working Environment: iHeartMedia is committed to promoting equality and fairness for all employees. We believe in creating an inclusive and supportive work environment where all team members feel valued and respected.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: iHeartMedia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.