Customer Success Specialist - Work from home

Job description:

We are looking for a passionate and hardworking Customer Success Specialist to join our team at HD Supply Holdings. This is a part-time, entry-level position that can be done from the comfort of your own home in Dubai, AE. As a Customer Success Specialist, you will be responsible for ensuring our customers are happy and satisfied with our products and services. You will be the main point of contact for customers, providing support, answering questions, and resolving any issues that may arise.

Responsibilities: 1. Build and maintain strong relationships with customers through proactive communication and excellent service. 2. Provide product demonstrations and training to customers to ensure they are using our products effectively. 3. Handle customer inquiries and troubleshoot any technical issues that may arise. 4. Collaborate with the sales team to identify opportunities for upselling and cross-selling products. 5. Work closely with the product development team to provide feedback from customers and suggest improvements. 6. Assist with customer onboarding and ensure a smooth transition for new customers. 7. Analyze customer data and feedback to identify trends and make recommendations for improvement. 8. Meet or exceed customer satisfaction goals and KPIs.

Requirements: 1. Strong communication skills, both written and verbal. 2. Excellent problem-solving skills and ability to think on your feet. 3. Ability to work independently and manage your time effectively. 4. Teamwork and planning skills are essential. 5. Proficiency with Microsoft Office suite and CRM systems. 6. Must have access to a reliable internet connection and a quiet workspace at home. 7. No previous experience required - we are looking for someone who is eager to learn and grow with our company.

Benefits: 1. Profit sharing opportunities to reward your hard work. 2. Remote work flexibility to accommodate your schedule. 3. Life insurance coverage for peace of mind.

Working environment: At HD Supply Holdings, we believe in fostering a culture of creativity and innovation. We value fresh ideas and encourage our team members to think outside the box. You will have the opportunity to make a real impact on our business and help shape the future of our company.

Deadline to apply: 2024-05-06

Equal opportunity statement: HD Supply Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.