Customer Success Specialist - Work from home

Job Description: We are seeking a passionate and independent Customer Success Specialist to join our team at CHS. This is a part-time position that allows you to work from home in Dubai. As an Associate Level Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services.

Responsibilities: - Build strong relationships with customers through effective communication and problem-solving. - Serve as the main point of contact for customer inquiries and issues. - Identify and implement strategic planning to optimize customer success and satisfaction. - Monitor customer feedback and proactively address any issues or concerns. - Collaborate with internal teams to ensure customer needs are met. - Track and analyze customer data to identify trends and opportunities for improvement. - Provide product demonstrations and training to customers as needed. - Assist with customer onboarding and retention efforts.

Requirements: - 2 years of experience in a customer-facing role. - Strong problem-solving skills and the ability to think strategically. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple tasks simultaneously. - Passion for delivering exceptional customer service. - Proficiency in using CRM software and other customer support tools. - Bachelor's degree in Business Administration or related field is preferred.

Personality Traits: - Passionate - Independent

Soft Skills: - Problem-solving - Strategic planning

Benefits: - Vision insurance - Free food - Profit sharing

Working Environment: At CHS, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering top-notch customer service and fostering a positive work environment.

Equal Opportunity Statement: CHS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-06

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.