Customer Support Associate

Job Description:

AECOM is seeking a talented Customer Support Associate to join our team in Abu Dhabi. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients. This role requires a high level of professionalism and the ability to effectively communicate with customers to address their needs and concerns.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information about products and services - Resolve customer issues in a timely manner - Manage customer accounts and maintain customer satisfaction - Collaborate with other teams to provide comprehensive solutions to customer problems - Document all customer interactions in a CRM system - Contribute to the continuous improvement of customer support processes

Requirements: - Bachelor's degree in Business Administration or related field - 4 years of experience in customer support or a related role - Strong communication skills and a customer-oriented approach - Proficiency in Microsoft Office and CRM software - Resourceful and confident personality traits - Presentation and innovation soft skills - Ability to work well under pressure and multitask effectively

Benefits: - Gym membership - Joining Bonus - Training and professional development opportunities

Working Environment: At AECOM, we are committed to promoting equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Equal Opportunity Statement: AECOM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive work environment for all employees.

Don't miss this exciting opportunity to join a dynamic team and make a difference in the world of customer support. Apply now and become part of the AECOM family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.