Customer Support Associate - Work from home

Job Description:

CVS Health is seeking a reliable and confident Customer Support Associate to join our team in a work-from-home position based in Dubai, AE. As a part-time Associate Level position, the Customer Support Associate will play a crucial role in providing exceptional customer service to our clients.

Responsibilities: 1. Provide customer support via phone, email, and chat to address inquiries, troubleshoot issues, and provide solutions. 2. Ensure customer satisfaction by effectively resolving concerns and complaints in a timely and professional manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with internal teams to escalate complex issues and follow up on resolutions. 5. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers. 6. Assist in identifying areas for process improvement and contribute to enhancing the overall customer experience. 7. Adhere to company policies and procedures while maintaining a positive and professional attitude towards customers and colleagues.

Requirements: 1. Minimum of 2 years of experience in customer support or related field. 2. Excellent communication skills, both verbal and written. 3. Strong time management skills to prioritize tasks effectively. 4. Comfortable working in a remote environment and using technology to communicate with team members. 5. Ability to work independently and as part of a team to achieve common goals. 6. Proficient in Microsoft Office Suite and other relevant software applications.

Personality Traits: 1. Reliable: Demonstrate dependability and consistency in completing tasks and responsibilities. 2. Confident: Possess self-assurance and assurance in handling customer interactions professionally. Soft Skills: 1. Communication: Ability to effectively communicate with clients and team members to convey information clearly and concisely. 2. Time Management: Efficiently manage time to meet deadlines and handle multiple tasks simultaneously.

Benefits: 1. Retirement plan 2. Free food 3. Vision insurance

Working Environment: The Customer Support Associate will have the opportunity to build strong relationships with colleagues, clients, and partners while working remotely. Collaboration and teamwork are essential to creating a positive and productive working environment.

Deadline to Apply: Candidates interested in applying for the position of Customer Support Associate should submit their applications by July 7, 2024.

Equal Opportunity Statement: CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.