Customer Support Manager

Job Description:

As the Customer Support Manager at Asbury Automotive Group in Abu Dhabi, you will be responsible for overseeing and managing the customer support team to ensure exceptional service and satisfaction. You will work closely with various departments to develop strategies and processes to enhance the overall customer experience.

Responsibilities: - Lead the customer support team in providing timely and effective resolution to customer inquiries, complaints, and issues. - Develop and implement customer support policies and procedures to ensure consistency and quality in service delivery. - Monitor and analyze customer feedback to identify trends and areas for improvement. - Develop and implement training programs for customer support team members to enhance their skills and knowledge. - Collaborate with other departments such as sales, marketing, and operations to improve overall customer satisfaction. - Prepare and present regular reports on customer support performance and effectiveness. - Handle escalated customer issues and complaints in a professional and timely manner. - Stay up-to-date on industry trends and best practices in customer support to continuously improve our processes.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 7 years of experience in customer support or related roles. - Strong leadership skills with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills. - Energetic and driven personality with a passion for delivering excellent customer service. - Proficiency in project management and presentation skills. - Ability to thrive in an energetic and rapidly evolving work setting.

Benefits: - Retirement plan - Dental insurance - Profit sharing

Equal Opportunity Statement: Asbury Automotive Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic.

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply by the deadline of May 16, 2024. Join our team and be part of a dynamic and growing organization dedicated to customer satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.